Frequent questions – PALAISH


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Frequent questions

How long does it take for my order to arrive?

For orders placed before 11:00 in the morning, they are processed and shipped the same day if it is a business day or the next business day. For orders placed after 11:00 in the morning, they are sent the next business day.

Once the order has been sent, the arrival times are reflected  here


Can I return my order?

Any order placed has the right to return the following 14 days, for this you must send us an email to and there we will tell you how to proceed.

The cost of sending the return will be borne by the customer, once the order is received we will proceed to the return or exchange as indicated.


How can I contact with you?

You can write us an email to or call us at 674 75 25 47 From Monday to Friday from 9 to 14 h


What are the accepted payment methods?

We accept all common payment cards in addition to PayPal, Android Pay and Apple Pay payments if the device is configured for it.

Is the payment safe?

From PALAISH we make sure that payment data is processed in a secure way, our internet payment provider follows all the security and privacy guidelines required by law.